LEGAL & COMPLIANCE

Privacy Policy

Updated November 2026

This notice describes how the Qenzymes website handles enquiries and visitor choices. Contact [email protected] with a privacy request.

Information submitted with an enquiry

The form collects your name, company, email, optional phone and manufacturing country, industry and message. The application also records the submission time, IP address and browser information for security and enquiry administration. Avoid sending confidential formulations or sensitive personal information in an initial enquiry.

Purpose and service providers

Enquiry details support assessment, technical or commercial follow-up and internal case records. When email notifications are configured, the application uses Resend to send team notifications and any enabled customer acknowledgement. Notification messages may contain enquiry details. Provider acceptance is distinct from inbox receipt.

When enabled, Google reCAPTCHA checks form submissions for abuse and receives browser/security information. Fonts are requested from Google Fonts, and country-flag images from FlagCDN; those services receive network information such as your IP address when requested. Hosting, email and external services may process information outside your country. Their contractual and retention terms must be assessed for your circumstances.

Essential storage and optional analytics

Session and security storage support the website and administration. The Privacy choices control remembers an analytics choice for up to one year. Optional Google Analytics or Tag Manager scripts load only after you choose Allow analytics. You can change the choice at any time; rejecting analytics reloads the page to stop configured scripts.

With analytics permission, campaign source, medium and campaign codes and a referring-site origin may be remembered for up to 30 days and attached to an enquiry. The application does not send your form fields to analytics. Configured GA page views omit query strings and fragments. A Tag Manager container can define additional tags; its owner must review those tags and their data before activation.

Retention

The current configured enquiry retention window is 24 months. The scheduled cleanup removes older enquiry records and associated activity records when the scheduler runs. Backups, operational logs and external-provider copies have separate retention arrangements and are not erased by the enquiry cleanup.

Requests and review

Contact the address above to request access, correction or deletion of enquiry information. Identity and applicable obligations may need to be checked before a request is completed. The applicable rights and legal requirements depend on your circumstances and jurisdiction.